What is Slack intake?
Slack intake adds powerful new functionality to the chat app you're already using. More than a communication and collaboration tool, Tonkean can turn Slack into an intake source, allowing users to submit and follow requests directly from their favorite channels.
Add powerful self-service to your Slack channels
Is your team constantly getting pinged with requests in Slack? Enable those users to help themselves with automated intake. Monitor channels or individual threads for requests or create a Slack command that allows anyone in the organization to submit a request.
Automatically fulfill requests with complex business logic
Whether Slack is your only intake source or one of many, you can leverage Tonkean's powerful module builder to triage and coordinate Slack requests to suit your unique business process:
- Leverage natural language processing to extract key data from messages in a monitored channel
- Automatically fulfill common requests with information from a connected system or repository
- Triage unique or challenging requests with the right team member, keeping the requestor in the loop all along
Let users stay in the app they know
No need to ask your organization to adapt to a new tool or process—just monitor an existing channel for keywords or create a simple Slack command. Requesters get a streamlined, consistent experience, and you can automate to ensure your process is followed and everything is tracked.
Gain critical insights with detailed metrics
Just because you automate a request doesn't mean your process should be invisible—allow requesters to see exactly where in the process their request is using custom item interfaces or workspace apps, linked directly from Slack.
What will your Slack intake enable you to do?
Whether it's simply doing away with repetitive requests or being able to spend more time on the most important requests, automated Slack intake empowers operations professionals to take back more of their day and do the work only they can do.
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